Returns & Exchange
What is Ornamae’s return policy?
You can return any Ornamae piece within 30 days of delivery, no questions asked. Within the first 7 days the refund is full; from day 8 to day 30 we deduct a 5% restocking fee on solid gold and silver pieces (demi-fine has no restocking fee).
How do I request a return?
Sign in, go to My Account → Orders → Return / Exchange, pick the item, choose a reason, and submit. We arrange a free reverse pickup from your registered address within 24 hours. Once we receive and verify the piece (1–2 business days), the refund is initiated to your original payment method.
Conditions for return
- The piece must be unworn, undamaged and in its original Ornamae box with the certificate.
- Custom-engraved, personalised or made-to-order pieces cannot be returned.
- Pierced jewellery (nose rings, earrings) is non-returnable for hygiene reasons — but is replaceable if defective.
How long do refunds take?
- UPI / Wallet — within 24 hours of pickup verification
- Credit / Debit card — 5–7 business days
- Net banking — 3–5 business days
- COD orders — bank transfer to the account you provide, within 5 business days
Can I exchange for a different size or design?
Yes. Exchange requests follow the same flow as returns. Once we receive and verify your original piece, we ship the replacement free of cost. If the new piece is priced higher, you pay only the difference; if lower, we refund the difference.
What if my piece breaks or tarnishes?
All gold and silver Ornamae jewellery is BIS hallmarked and covered by our 6-month workmanship warranty. Demi-fine pieces are covered by a 1-year tarnish-free guarantee. If something goes wrong, email care@ornamae.com with photos and your order number — we will replace, repair or refund.